Accessibility

YCD is dedicated to providing fully accessible facilities. Our Air Terminal Building reduces barriers for persons with disabilities.

We also participate in the Sunflower Lanyard program for travellers with invisible disabilities.

  • Check-in counters with writing surfaces for those using a wheelchair.
  • Select air carriers with accessible self check-in kiosks for your convenience.

For those requiring additional/mobility assistance from check-in to gate, please contact your air carrier about your booking or call their medical assistance desk at least 72 hours in advance of your flight.

  • Dedicated parking close to Airport Terminal Building.
  • Automatic doors into Departures and Arrivals.
  • Curbside drop-off area for passengers.

If you would like to accompany and support a passenger up to the gate, you may be eligible for a gate escort pass. This pass allows one person to accompany a passenger through security screening to their gate. It does not allow one to board the aircraft.

Please check with your airline in advance to see if this is an option for you. Valid, government-issued photo identification will be required to receive the pass and you will be subject to the same security screening requirements as travelling passengers.

  • ATMs are accessible for wheel-chairs.
  • Courtesy phones are available and within reach of seated guests.
  • Water bottle filling stations are available on both sides of security, with complimentary single-use cups.
  • Directions and information available from our Blue Navigator Ambassadors in the Airport Terminal Building. You can easily identify them by their blue vests.
  • Wheelchair service available from your airline from the check-in area to the plane. Please let your airline know when when booking your flight.
  • Braille signage at washroom entrances.
  • Contrasting colours in Air Terminal Building signs.
  • Washrooms in all passenger service areas.
  • Doorless entry washroom and automatic door entry washroom in Arrivals.
  • Wheelchair accessible stalls in all washrooms.

Visit our ground transportation page so you can make a choice that best suits your accessibility needs.

  • Baggage belts equipped with start-up alarms and flashing lights.
  • Wheelchair available for use in the Airport Terminal Building. Ask our Blue Navigator Ambassadors for assistance.

Whether you were satisfied with your accessible experience or note some areas for us to improve upon, we would love to hear from you. Please contact us through our feedback form and one of our staff will reply as soon as possible.

Sunflower Lanyard Program

The Sunflower Lanyard Program aims to improve assistance for travelers with differing needs and abilities.

Passengers wear a Sunflower Lanyard to signal to airport employees that they may need extra help or additional time while navigating through the airport. The lanyard acts as a visible marker from a distance but still offers privacy for the person wearing it.

Passengers do not need to disclose their invisible disability to staff. They are encouraged to inform us of how best to assist them.

HOW TO GET A SUNFLOWER LANYARD

Passengers may pick up a Sunflower Lanyard from any member of our Customer Care team or pre-order by contacting our team at 250-924-2157 Extension 1200 or customercare@ycd.com.

Learn more about the Sunflower Lanyard Program and hidden disabilities.

Sunflower lanyards, braclets, and pins on a counter top
Person in white holding a box of Sunflower Lanyards