Information & Assistance

The Nanaimo Airport Terminal is open 3:30AM to 12:30AM.

The YCD Customer Care team and our volunteer Blue Navigators Ambassadors help make your travel experience a positive one.

Assistance in the Air Terminal Building

We are dedicated to making our terminal easy to navigate. Our Customer Care team is on site daily from 4:00 a.m. through 11:00 p.m. to assist you with directions and answer questions.

Our team also includes the Blue Navigator Ambassadors. The friendly volunteers provide invaluable assistance and hospitality and enhance the overall passenger experience. You can easily identify them by their blue vests.

Learn about volunteering with the Blue Navigators.

You can find updated information and assistance on our Facebook, Twitter and Instagram pages.

Visit our FAQ page for answers to some of the most common questions.

Customer Care Team

(250) 924-2157 ext. 1200