Airport expansion, additions boost services for travellers

17 November 2016

Nanaimo Airport’s expansion project is taking customer service to new heights just in time for the busy winter season with a bigger lounge, more parking, and healthier food.

The Central island’s airport of choice has made several service enhancements, and has more planned.

Passengers are already enjoying these top 3 benefits:

1. More seats in the departure lounge for peak travel periods

This reduces congestion in the boarding area, and provides more comfort for travellers.

2. 100 additional parking stalls

Rental cars were removed from the main lot to open up more paved spots for travellers, and the gravel lots were also expanded. Additional lighting and parking kiosks were added to the north lot.

3. New — and healthier — food choices

A cold fresh food vending machine in the departure lounge provides a wide range of meal options, made daily at the on-site café. These include sandwiches, breakfast items, and healthy options like yogurt, fruit and salads. Premium coffee is also available for all flights.

The improvements are all part of the airport’s continued commitment to customer service. And they’re just the start of some major changes that will provide passengers with even more convenience and comfort in the months ahead, as Nanaimo Airport embarks on its latest expansion project.

First up: enlarging the passenger lounge. The work will remove a wall, add seats and create a standing area for people who want to stretch their legs before getting on a plane.

Later this year, a terminal building expansion will add to the passenger lounge, the baggage and security screening areas. And the car rental counters will move to increase space and comfort for passengers.