Laurie started with the Nanaimo Airport Commission in Jan 2012 as the Customer Service Coordinator. In 2020, Laurie was promoted to Airport Terminal and Customer Care Manager. She has extensive experience in the customer service field. Laurie has developed and is director of the Blue Navigator Ambassador Program for the Airport Terminal and supervises the Customer Care and Social Media Representatives. In her free time Laurie likes spending time with her family and their dog Max. She loves being outdoors and enjoys gardening, walking, hiking, and exploring.