Accessibility Survey | Nanaimo Airport

We would love to hear about your accessibility experience while travelling through YCD! Please complete all the required fields as listed below and include any additional comments or suggestions at the bottom. Thank you for taking the time to engage with us and educate our team as we strive to make the passenger experience as seamless as possible for everyone.

Notice: This is only for accessibility feedback as part of YCD’s commitment to a 3-year accessibility development plan. For regular feedback, please visit our Contact Us page.

At YCD we want to ensure all of our passengers have a positive and inclusive experience. Please take a moment to tell us about your experience and if you personally encountered any accessibility barriers*.

*A barrier is defined as an obstacle or anything that prevents a person with a disability from fully participating in all aspects of society because of their disability. There are many different types of barriers, including visible, invisible, physical, attitudinal, technological, information and communication barriers

Name(Required)

First Last

Email

1. Do you or someone in your family have a disability, or are you providing feedback as an advocate for people with disabilities?(Required)

Passenger

Family member

Advocate

2. Have you travelled through YCD in the past 12 months?(Required)

3. Have you experienced or observed any barriers while travelling through YCD?(Required)

If yes, please describe the barrier(s) and any suggestions for improvement:

4. Do you feel the airport's public spaces allow easy access to all areas?(Required)

If no, please explain:

5. Are you aware of the accessibility tool, “Userway,” that is available on our website?(Required)

Userway is a digital accessibility program that allows our website users to choose from different accessibility profiles to enhance their experience.

6. Have you experienced any barriers or technical issues while using our website?(Required)

If yes, please describe the barrier(s) and any suggestions for improvement:

7. Are you aware of the Sunflower Lanyard program?(Required)

The Sunflower Lanyard Program provides a universal marker to those with hidden disabilities to signal to staff that they may require additional assistance while travelling.

If you've utilized this service, please describe any experience(s) you'd like to share:

8. Do you feel the departure lounge provides comfortable and accessible seating options?(Required)

9. Do you feel there are adequate quiet or low-sensory spaces available for those who may need them?(Required)

10. If you utilized accessible parking, did you find it easy to locate?(Required)

11. In terms of accessibility, please tell us what we are doing well at YCD:

12. Lastly, are there any notable areas of improvement or accessibility options you would like to see implemented?

Mailing Address

Nanaimo Airport Commission
3238 Mustang Rd, Cassidy, BC
V0R 1H0

Physical Address

Nanaimo Airport Commission
3350 Spitfire Rd. Cassidy, BC
V0R 1H0

Administration Office located at North end of Mustang Road

Telephone Numbers

General Inquiries: 250-924-2157
Fax: 250-245-4308
Administration: 250-245-2157
Safety and Security: 250-245-7093