Accessibility Survey | Nanaimo Airport

We would love to hear about your accessibility experience while travelling through YCD! Please complete all the required fields as listed below and include any additional comments or suggestions at the bottom. Thank you for taking the time to engage with us and educate our team as we strive to make the passenger experience as seamless as possible for everyone.

Notice: This is only for accessibility feedback as part of YCD’s commitment to a 3-year accessibility development plan. For regular feedback, please visit our Contact Us page.

Name(Required)

First Last

Email

1. Do you or someone in your family have a disability, or are you providing feedback as an advocate for people with disabilities?(Required)

Passenger

Family member

Advocate

2. Have you travelled through YCD in the past 12 months?(Required)

3. Did you require accessible parking and if so, did you find the parking stalls and pay parking kiosks conveniently located?(Required)

4. Did you find the airport signage gave clear direction?(Required)

5. Did you find the layout of the terminal easily accessible with ample seating and clear pathways?(Required)

6. Did you find the washrooms appropriately equipped for people with disabilities?(Required)

7. Are you aware of the Sunflower Lanyard program?(Required)

8. Have you had any experiences you would like to share regarding the use of the Sunflower Lanyard Program at YCD?

9. Are you aware that we offer curbside assistance through online booking available to those that require assistance curbside to check-in?(Required)

10. Were there any notable barriers that you feel we should address?

11. Overall, how do you feel we are doing with providing inclusive travel?

Mailing Address

Nanaimo Airport Commission
3238 Mustang Rd, Cassidy, BC
V0R 1H0

Physical Address

Nanaimo Airport Commission
3350 Spitfire Rd. Cassidy, BC
V0R 1H0

Administration Office located at North end of Mustang Road

Telephone Numbers

General Inquiries: 250-924-2157
Fax: 250-245-4308
Administration: 250-245-2157
Safety and Security: 250-245-7093